Natural Gas Customers Call On People's Gas to Provide Better Billing Information, Service

Summary

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"As a consumer, I think we have a right to know and reflect accurately the exact amount," [Tom Tunney] said. "My issue is, you guys have a monopoly, and you don't treat customers, the residents and the businesses, fairly," Tunney said to Rod Sierra, Peoples Energy spokesman, and Rick Taglienti, the company's vice president of revenue assurance.

"Peoples [Energy] thinks customers have an unlimited liability to pay whatever they say goes through the meter," [Jim Carey] said. "How can customers be responsible if they don't even know the score?"

"Clearly we don't want to make it difficult for people to pay bills," Sierra said. "That doesn't serve us.

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Natural Gas Customers Call On People's Gas to Provide Better Billing Information, Service

A resolution, introduced before the Committee on Energy, Environmental Protection and Public Utilities by Ald. Tom Tunney (44th), called for better methods of estimating gas bills for the approximately 70,000 Peoples Energy customers who do not have automa...

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